Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

About the Role

Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The adecuado candidate possesses excellent communication and problem-solving skills, a proactive attitude,



and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries and provide exceptional support via phone, email, and chat.
- Manage and process customer orders, ensuring accuracy and timely fulfillment.
- Coordinate with sales representatives and technical support teams to resolve customer issues and requests.
- Maintain customer records and update CRM system with relevant information.
- Assist in preparing quotes and proposals as needed.
- Follow up with customers to ensure satisfaction with products and services.
- Identify opportunities to upsell or cross-sell based on customer interactions.
- Contribute to improving customer service processes and efficiency.
- Handle customer complaints and escalations professionally and effectively.
- Provide administrative support to the commercial team as required.

Requirements

- High school diploma or equivalent required; Associate's or Bachelor's degree in Business or a related field is a plus.
- Proven experience

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📌 Analista De Mercadotecnia Y Eventos – Soporte Comercial (México)
🏢 Hooman
📍 México