Analyst – Global Helpdesk (México)

Analyst – Global Helpdesk (México)

06 nov
|
Gracemark Solutions
|
México

06 nov

Gracemark Solutions

México

We’re looking for an

IT Help Desk Support Specialist with

3+ years of experience to troubleshoot technical issues and manage a high volume of tickets while maintaining service quality.

What you’ll do

- Triage and resolve incidents and user support requests.

- Prioritize tickets to meet service-level agreements (SLAs).

- Keep users informed and document troubleshooting steps and resolutions.

- Escalate issues when needed, with clear notes for the next support team.

What we’re looking for

- 3+ years of experience in IT help desk or technical support.

- Strong troubleshooting and customer service skills.

- Experience managing ticket queues and working against SLAs.

- Basic knowledge of

ServiceNow

.

- Spanish required.

- Portuguese is a plus.

📌 Analyst – Global Helpdesk (México)
🏢 Gracemark Solutions
📍 México

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