NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate
- Full Time

Location:
Remote

Requirements:
• Availability to work 45 hours per week
• Advanced English or Spanish & Require French Language
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer
• Competitive salary
• Grocery Tickets
- 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance




• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Helpdesk Senior Associate
- French

📌 Helpdesk Senior Associate (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara