RESPONSIBILITIESDiagnose and troubleshoot hardware/software issues to document and resolve problems.Provide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.Ensure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.Lead hands-on support for IT project implementations and perform additional job-related duties as assigned.Support the Platform Service Team in backup operations and PC replacement programs.Keep IT management informed about the state of local infrastructure.Proficiency bilingual (Spanish/English) language competency required.Bachelor's degree or equivalent experience.2-4 years of experience in MS Windows desktop operating system deployment.Strong understanding of software distribution tools and network infrastructure principles.Experience with ITSM systems like ServiceNow.OUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware,



software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

📌 It End User Services Senior Analyst (Mexicali)
🏢 Vertiv Group
📍 Mexicali