Service Now Developer is a senior individual contributor responsible for delivering high-quality Service Now configurations, customizations, and integrations. The role focuses on strong hands‑on delivery, technical depth, and reliable execution within defined architecture and governance standards
Key Responsibilities
- Design and develop Service Now configurations and customizations within approved solution architecture
- Configure Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Flow Designer
- Develop Service Catalog items, Record Producers, workflows, and notifications
- Build and support REST and SOAP integrations, including basic Integration Hub use cases
- Configure and enhance ITSM modules: Incident, Problem, Change, and Request Management
- Support automation and orchestration scenarios
- Convert business requirements into technical solutions
- Provide L3 technical support for customizations and integrations
- Ensure upgrade-safe development and platform best practices
- Prepare technical documentation and support solution demos
Experience & Skills
- 5–7 years of hands‑on Service Now development experience
- Strong experience in ITSM implementations
- Proficient in Service Now scripting using Java Script
- Hands‑on experience with REST and SOAP integrations
- Exposure to Angular JS, HTML, and XML
- Good understanding of ITIL processes
- Strong communication and problem-solving skills