About the Role Our client, a popular family-friendly restaurant chain, is seeking a dedicated and energetic Shift Manager to join their team at their location in Tlalnepantla, State of Mexico. This role is critical in ensuring that every customer has a positive dining experience by maintaining high standards of service, cleanliness, and efficiency during their shift. You will be responsible for overseeing restaurant operations, leading the front-of-house and back-of-house teams, managing guest interactions, and ensuring all operational procedures are followed. The ideal candidate is a proactive leader with excellent communication skills, a strong work ethic, and a genuine passion for customer satisfaction in the food and restaurant industry.
Key Responsibilities Supervise and manage all restaurant operations during assigned shifts, ensuring smooth service delivery.
Lead and motivate front-of-house and back-of-house staff to provide exceptional customer service and efficient operations.
Ensure adherence to all company policies, procedures, and brand standards.
Handle customer inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
Monitor food quality, presentation, and service timing.
Manage staff scheduling, breaks, and task assignments to ensure adequate coverage and efficient workflow.
Oversee opening and closing procedures for the shift,



including cash handling and reconciliation.
Ensure the restaurant is clean, organized, and meets all health and safety regulations.
Assist in training new team members on operational procedures and customer service standards.
Contribute to a positive and cooperative work environment.
Requirements Previous experience in a supervisory or management role within the restaurant or hospitality industry.
Proven ability to lead and motivate a team effectively.
Strong customer service skills and a passion for creating positive guest experiences.
Excellent communication and interpersonal abilities.
Ability to work versátil hours, including evenings, weekends, and holidays.
Basic understanding of restaurant operations, including food safety and service standards.
Ability to remain calm and professional under pressure.
High school diploma or equivalent required; some college coursework is a plus.
Proactive and detail-oriented with strong problem-solving skills.
Experience with POS systems is beneficial.
Benefits Competitive hourly wage and potential for tips or bonuses.
Opportunities for career growth and advancement within the company.
Flexible scheduling options.
Employee meal discounts.
A positive and fast-paced work environment.
Training and development programs to enhance skills.

#J-18808-Ljbffr

📌 Gerente de Turno de Restaurante con Énfasis en Servicio al Cliente (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz