ServiceNow Developer is a senior individual contributor responsible for delivering high-quality ServiceNow configurations, customizations, and integrations. The role focuses on strong hands‑on delivery, technical depth, and reliable execution within defined architecture and governance standards

Key Responsibilities

Design and develop ServiceNow configurations and customizations within approved solution architecture

Configure Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Flow Designer

Develop Service Catalog items, Record Producers, workflows, and notifications

Build and support REST and SOAP integrations, including basic IntegrationHub use cases

Configure and enhance ITSM modules: Incident, Problem, Change, and Request Management

Support automation and orchestration scenarios





Convert business requirements into technical solutions

Provide L3 technical support for customizations and integrations

Ensure upgrade-safe development and platform best practices

Prepare technical documentation and support solution demos

Experience & Skills

5–7 years of hands‑on ServiceNow development experience

Strong experience in ITSM implementations

Proficient in ServiceNow scripting using JavaScript

Hands‑on experience with REST and SOAP integrations

Exposure to AngularJS, HTML, and XML

Good understanding of ITIL processes

Strong communication and problem-solving skills

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📌 ServiceNow Developer (Ciudad de México)
🏢 HCL Technologies
📍 Ciudad de México