Job Description Overview
We are seeking a proactive and customer-focused **Senior Data Operations Engineer** to support and maintain our enterprise data platform. This role combines platform operations, production support, deployment management, governance, automation, and continuous improvement. The adecuado candidate demonstrates strong technical expertise, ownership, and a willingness to go beyond assigned responsibilities to ensure platform stability and business success.

Key Responsibilities

Administer and support Snowflake environments across Production, QA, Development, and DR.

Manage user provisioning, RBAC, access controls, service accounts, warehouses, databases, schemas, and platform configurations.

Execute and support production deployments for Snowflake, DBT, Matillion, Streamlit, Control-M, and related technologies.

Monitor platform performance, usage, costs, alerts, and operational health.

Troubleshoot incidents, perform root cause analysis, and drive issues through resolution.

Handle ServiceNow requests, changes, and operational support activities.

Develop and maintain automation solutions using Python, SQL, APIs, and GitHub.

Support governance, audit, compliance, security reviews, and access certifications.

Maintain operational documentation, SOPs, runbooks, and knowledge articles.

Collaborate with Engineering, Data, Infrastructure, Security, and Business teams.





Identify and implement process improvements to enhance reliability, efficiency, and customer experience.

Required Skills

Snowflake Administration & Operations

Advanced SQL

Python Scripting & Automation

GitHub / CI-CD

ServiceNow

Incident, Change, and Release Management

Performance Monitoring & TroubleshootingCloud Platforms (AWS)

Preferred Skills

DBT

Matillion

Streamlit

Snowpark

Control-M

Autosys

DevOps

REST APIs

DataOps / DevOps Practices

Monitoring Tools (Datadog)

Qualifications

5+ years of experience in Data Platform Operations, Snowflake Administration, or Cloud Operations.

Experience supporting mission-critical production environments.

Strong analytical, troubleshooting, and customer service skills.

Ability to work independently, take ownership, and support business-critical initiatives.

Certifications
Required

SnowPro Core Certification

Preferred

SnowPro Advanced Administrator

SnowPro Advanced Data Engineer

SnowPro Architect

Success Factors

Strong ownership and accountability.

Customer-first mindset.

Excellent communication and collaboration skills.

Continuous learning and improvement attitude.

Willingness to step in and support cross-functional needs when business priorities require it.

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📌 Senior Data Operations Engineer (8x5 Support) (Ciudad de México)
🏢 Pyramid Consulting
📍 Ciudad de México