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General Information

Join our Order-to-Delivery team and play a key role in managing customer orders and ensuring a smooth fulfillment process for assigned markets and customers. This position acts as the main point of contact for customer-facing operations, coordinating with multiple stakeholders to deliver high-quality service and support business objectives.

Key Responsibilities

• Process, validate, modify, and cancel customer orders accurately and on time.
• Monitor order fulfillment and coordinate actions to ensure customer requirements are met.
• Review customer demand against inventory and production plans to identify potential issues.
• Collaborate with Planning, Sales, Finance, Transportation, and other support teams to resolve order-related challenges.
• Manage customer-facing activities for assigned countries or accounts and serve as a key operational contact.
• Support transportation planning and delivery coordination to ensure efficient order execution.




• Monitor operational performance and contribute to achieving service levels, KPIs, and business targets.
• Identify exceptions, resolve issues proactively, and drive continuous improvement initiatives.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Administration, Engineering, or a related field preferred.
• 3+ years of experience in Customer Service, Order Management, Logistics, Supply Chain, or Order-to-Delivery processes.
• Knowledge of order processing, inventory management, and customer-facing operations.
• Experience working with ERP systems and order management tools.
• Strong analytical skills and ability to manage multiple priorities in a fast-paced environment.
• Intermediate English proficiency (written and verbal).
• Advanced Microsoft Excel skills are desirable.

What We're Looking For

• Strong customer service and relationship management skills.
• Effective communication and collaboration across cross-functional teams.
• Problem-solving mindset with the ability to manage operational issues independently.
• Strong attention to detail and commitment to service excellence.
• Ability to prioritize tasks and work in a dynamic environment.
• High integrity, accountability, and a continuous improvement mindset.

Ready to grow your career in a customer-facing supply chain role? We encourage internal employees who meet the qualifications to apply and join our team.

📌 Supply Planner (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes