- Support customers with their production Robotic Process Automation solutions built in UiPath

- Acting as liaison between the user community and the technical applications development staff (may include offshore staff)

- Resolve system problems to ensure customer processes run smoothly

- Document business processes, training procedures, standard operating procedures, operational status, etc

- Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements

Mandatory

- Provides customers with technical production support of their automations running on the RPA platform

- Troubleshoots and triages issues encountered with automations

- Provides training and support directly to customers

- Writes and maintains system documentation

- Works on standard issues/problems

- Exercises judgment within defined procedures and practices to determine appropriate action

- Follows department processes and procedures and may make recommendations to improve these processes

- Ensures standards compliance and institutionalization of automation best practice

- Conducts automation code and process reviews to ensure the highest level of quality

- Participates in identifying business process automation requirements and supports creation of solutions

- Generates reports and performs data analysis by collecting, analyzing, and summarizing data

- Acts as a system administrator of the RPA system

Competencies and skill set

- Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)

- Analytical bent of mind to connect different data points together to provide insights

- Good command on MS Office tools (Visio, Excel, Power point, Word)





- Excellent communication and interpersonal skills required

- Should have good planning and time management skills

- Ability to work with multiple stakeholders at different levels

- Above average skills in coordinating and collaboration skills

- High energy and self-starter

Experience and Qualification

- Any graduatepost graduate qualification from University of good repute, preferably BE/MCA

- 3+ years of overall experience with at least 2 years of relevant experience

- Basic experience with one or more Scripting languages

- Basic experience with system administration

- Some infrastructure or server administration experience is a plus

Ability to work with technical, infrastructure, application, and business teams alike

- Has basic knowledge of general business environment/operation and has general cost benefit awareness

- Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems

- Good written and oral communication skills in order to define parameters to meet business requirements

- Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes

- Creates documentation of business processes, training procedures, and standard operating procedures

- Experience creating and documenting operational process document

- Excellent interpersonal and communication skills

- High energy, result driven person with strong interpersonal skills

- Strong commitment to operational excellence

- Prior experience working on similar Process Automation initiatives is a big plus

- Hands-on experience supporting RPA solutions using UiPath

REMOTE

ADVANCED ENGLISH

📌 RPA (México)
🏢 Turtle Trax
📍 México