About Us

At Envia.com, part of Tendencys Innovations, we develop innovative, technology-driven logistics solutions that help thousands of businesses simplify and optimize their shipping operations.

With a presence in more than 17 countries, our platform connects businesses with leading domestic and international carriers through a single, integrated solution, making shipping more efficient, accessible, and scalable.

Position Overview

We are looking for a Technical Support Engineer Analyst with a passion for technology and problem-solving to help ensure the stability, reliability, and operational continuity of our platforms.

In this role, you will be responsible for diagnosing, managing, and resolving technical incidents while collaborating closely with Product, Engineering, and Operations teams to deliver an exceptional experience for both internal and external customers.

Key Responsibilities

- Investigate, diagnose, and resolve technical incidents reported by internal and external customers.
- Monitor the performance, availability, and reliability of Envia.com's platforms, APIs, and integrations.
- Analyze system logs, errors, and application behavior to identify root causes and recommend effective solutions.
- Escalate complex technical incidents to Engineering and Product teams when necessary.
- Manage and follow up on technical support tickets, ensuring compliance with established Service Level Agreements (SLAs).
- Document incidents, resolutions, and technical procedures to strengthen the internal knowledge base.




- Collaborate with cross-functional teams to drive continuous improvements in products, systems, and support processes.
- Validate configurations, integrations, and system functionality before deployment to production.
- Investigate and troubleshoot issues related to APIs, webhooks, third-party integrations, and logistics systems.
- Provide technical assistance to customers during integration, implementation, and adoption of technology solutions.
- Prepare reports on incident trends, platform performance, and opportunities for improvement.
- Contribute to the automation of repetitive tasks and optimization of technical support workflows.

Required Qualifications

- 2–4 years of experience in technical support, application support, software support, or related roles.
- Hands-on experience investigating, troubleshooting, and resolving technical incidents in production environments.
- Experience using ticket management and monitoring tools.
- Working knowledge of REST APIs and web service integrations.
- Understanding of HTTP protocols, JSON, and fundamental integration concepts.
- Experience analyzing application logs, troubleshooting errors, and identifying root causes.
- Basic SQL knowledge for querying databases and investigating technical issues.




- Familiarity with monitoring and observability tools.
- Experience with ticket management platforms such as Jira, Zendesk, Freshdesk, or similar systems.
- Foundational knowledge of cloud infrastructure, including AWS, Azure, or Google Cloud Platform (GCP).
- Intermediate proficiency in Microsoft Excel.

Preferred Qualifications

- Previous experience in SaaS, technology, logistics, e-commerce, or digital platform environments.
- Experience using AI-powered tools to support troubleshooting, analysis, or process automation.
- Familiarity with IT security principles and best practices.
- Intermediate to advanced English proficiency.

What We Offer

- Grocery and gasoline vouchers.
- Major and minor medical insurance.
- Life insurance.
- Vehicle insurance benefits.
- Employee financial support programs, including payroll advances and loans.
- Birthday and marriage leave.
- Wellhub (Gympass) membership.
- Corporate partnerships and exclusive employee discounts.
- Career development and internal growth opportunities.
- Educational partnerships and professional development opportunities.
- The opportunity to be part of a growing integral technology company operating in more than 17 countries.
- An innovative, technology-driven environment transforming the logistics industry.

This Is Your Opportunity!

If you're looking to join a global company that values your talent and provides the tools and opportunities to grow your career, apply today and take the next step with Tendencys Innovations!

📌 Technical Support Engineer (Monterrey)
🏢 Envia. Com
📍 Monterrey