- Providing application production support in ACC.
- First Level Suppot for appplications for Call Centers.
- Initial troubleshooting of applications.
Functions
- Give supports to Call Center, Screen Recording plataforms and Mobile apps.
- The person should provide application production support in ACC.
- First level support for applications for 3 PCC call centers and Call Recording systems.
- Initial troubleshooting of applications – does not include the code changes and defect fixes.
- Should coordinate with other teams to resolve the outages.
- Documentation for support and troubleshooting.
- Updating knowledge database.
Qualifications
- Comunication.
- Working under preassure.
We offer atractive salary + Superior benefits and relocation bonus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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📌 It Service Engineer (Jalisco)
🏢 Dresden Partners
📍 Jalisco
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