We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for e Commerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.

Responsibilities

- : Analyze and diagnose technical issues in e-commerce application
- s Identify root causes of issues, whether in code, configuration, or infrastructur
- e Develop and implement hotfixes in a controlled and efficient manne
- r Propose and implement optimizations for the platform and its component
- s Maintain constant and clear communication with both technical and non-technical team
- s Participate in ticket and incident management using Jir
- a Collaborate in an agile environment with a focus on continuous improvemen

Technical Requirements (Hard Skills)
- : English proficiency (written and spoke
- n)Programming in Java with Spring Bo
- ot Hands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management,



including the Customer Care Console (CCC) - Good to Have (Not Mandatory
- )Proficiency in Oracle and Mongo DB databas
- es Solid knowledge of Unix/Linux syste
- ms Experience in log analysis, debugging, and monitoring too
- ls Familiarity with agile methodologies (Scru
- m)Proficiency with tools such as Jira and version control systems (Gi

Soft Skil
- ls: English proficiency is required due to frequent communication with English-speaking vendors and partn
- ers Critical thinking and analysis to identify root causes of probl
- ems Problem-solving under pressure and in critical situati
- ons High adaptability and willingness to work outside standard hours when nee
- ded Clear and effective written and verbal communicat
- ion Ability to communicate technical findings to non-technical audiences, conveying the right message in an understandable
- way Proactiveness in proposing improvements and anticipating potential iss
- ues Strong sense of responsibility, commitment, and teamw

Nice to H
- ave: Previous experience in AMS support or high-availability environm
- ents Knowledge of CI/CD t
- ools Certifications in SFCC, IBM Sterling, or agile methodolo

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📌 Support Engineer (Jalisco)
🏢 KogniVera
📍 Jalisco