#Ops2026
About our company
Confie is the largest independent personal lines insurance agency and broker in the United States, serving customers across all 50 states.
In 2010, we established our Shared Services Center in Mexico, creating a world-class operation focused on supporting customers, driving innovation, and developing exceptional talent. Today, more than 1,800 employees help power our continued growth through outstanding service and operational excellence.
At Confie, we are committed to creating opportunities for professional growth in a dynamic and collaborative environment.
Learn more at www.confiemx.com
As a Bilingual Sales Representative, you will be the first point of contact for potential customers interested in insurance services. Through inbound and outbound calls, you'll identify customer needs, qualify prospects, and connect them with licensed agents who will complete the sale.
This role is idóneo for motivated sales professionals who enjoy helping customers, achieving goals, and maximizing their earnings through an attractive commission structure.
Requirements
- Advanced English proficiency (B2 level or higher)
- Minimum 1 year of Sales experience in a Call Center enviroment
- Strong communication and active listening skills
- Proficient in Microsoft Office and computer skills
- Full-time availability
- Ability to work on-site in Mexico City (CDMX)
- Goal-oriented mindset and ability to work in a fast-paced environment
Responsibilities:
- Contact potential customers through inbound and outbound calls
- Identify customer needs and qualify prospects
- Build detailed lead profiles and gather relevant information
- Transfer qualified prospects to licensed agents to continue the sales process
- Meet and exceed performance and quality goals
- Provide an outstanding customer experience on every interaction
- Maintain accurate customer information within internal systems
- Contribute to the growth of the business through high-quality lead generation
Benefits
- Competitive base salary
- Excellent commission structure
- Weekly pay
Legal benefits
- IMSS
- AFORE
- Infonavit
- Vacations in accordance with the law
- Vacation Premium (25%)
- Christmas Bonus (Aguinaldo)
- Profit Sharing (PTU)
- Paid Leave (Maternity and Paternity)
Additional Benefits
- Weekly Pay
- Savings Fund (2.5%)
- Paid Leave for marriage and loss of immediate family members
- Minor Medical Insurance
- Life Insurance (Coverage up to MXN 250,000)
- Balance Days (Additional paid days off)
- Creditas (Payroll‑deducted loans)
- TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional Benefits
- Dental Insurance
- Employees’ Mortuary Fund
- Family Mortuary Fund
- Savings Account
- OPL by AON – Car and motorcycle insurance for employees and extended family members
Job Type: Full-time
Application Question(s):
- How long does it typically take you to commute to the work location? (Metro Barranca del Muerto, 5‑minute walk from the station)
Experience:
- Call Center: 1 year (Required)
- Sales in a call center enviroment: 1 year (Required)
Language:
- Advanced English (B2 or higher) (Required)
Work Location: In person
📌 Bilingual Call Center Sales Representative (México)
🏢 Confie
📍 México