Empleando Tijuana busca call center auditor en Tijuana, Baja California : We are hiring a Call Center Auditor with a focus on process compliance, quality control, and operational performance improvement. We are looking for an organized, critical-thinking, and data-driven person who ensures that every customer interaction meets quality standards, internal guidelines, and business objectives. - Job Objective : Ensure the correct execution of call center processes through ongoing audits, results analysis, and the generation of recommendations that support strategic decision-making. - Call Center Auditor Responsibilities :

- Validate compliance with scripts, protocols, and internal regulations.

- Document findings and generate quality reports.

- Analyze performance trends and areas of risk.

- Collaborate with supervisors and team leaders on action plans.

- Measure the impact of implemented improvements. - Required Profile :

- Minimum experience in call center auditing or quality control.

- Knowledge of monitoring tools and operational metrics.

- Analytical skills and critical thinking.





- Organizational skills and ability to handle confidential information.

- Strong feedback management and assertive communication skills.

- Experience in sales, collections, or customer service campaigns is a plus. - We Offer :

- Competitive salary.

- Legally mandated benefits from day one.

- Ongoing training in quality and processes.

- Opportunity for professional growth.

- Structured, results-oriented environment.

- Job stability.

If you're looking for a job as a Call Center Auditor and are interested in a strategic role where your work directly impacts service efficiency and quality, we want to meet you. - Nível de educación deseada : Superior - trunco

Nível de experiência deseada : Nível Medio

Función departamental : Recursos humanos

Industria : Call Centers / Telemarketing

Habilidades :

- Ingles Avanzado
- Auditar llamadas
- Atención al detalle
- Proactividad
- adaptabilidad

📌 Call Center Auditor (Tijuana)
🏢 Empleando Tijuana
📍 Tijuana