Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our integral teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTIONJoin our Customer Support team at Thermo Fisher Scientific as a Customer Administration Specialist, where you'll contribute to delivering exceptional service and maintaining data integrity across our operations. You'll generate reports, analyze performance metrics, and provide workforce management support to ensure we meet and exceed our service standards. This position offers the opportunity to work with advanced systems while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.Working closely with internal teams and external clients, you'll manage product data, coordinate schedules, and serve as a liaison between operations and technical teams. Your analytical insights will inform decision-making, while your customer-focused approach will help maintain our high service levels.



This role combines remote work with in-office collaboration, supporting operations across multiple time zones.REQUIREMENTSBachelor's Degree required; no prior experience required in customer service, data analysis, or administrative supportScientific or technical certification preferredAdvanced proficiency in Microsoft Office suite, particularly ExcelStrong analytical and problem-solving capabilitiesExcellent organizational and time management skills with ability to multi-taskSuperior verbal and written communication skills in EnglishExperience with workforce management systems (Genesys Cloud experience a plus)Detail-oriented with high accuracy in data management and reportingStrong interpersonal skills and ability to work collaborativelyAbility to work independentlyFlexibility to work rotating shifts supporting multiple time zonesAbility to maintain attention to detail during busy periodsProficiency in using both in-house and commercial software applicationsAbility to manage customer relationships across diverse business environmentsPhysical ability to remain stationary for extended periods while using computer systemsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.#J-18808-Ljbffr

📌 Workforce Analytics Specialist I (Ciudad de México)
🏢 ThermoFisher Scientific
📍 Ciudad de México