What are we looking forWould you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions?
Are you passionate about the distribution of products that inspire the life of many people?
At Stone Systems () we are looking for a Shared Customer Service Representative for our headquarters located in Toluca, MX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.What you will doThe Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships.
They are also responsible for meeting organizational and operational objectives.Job Expectations:Collaborate with the Shared Services Customer Service ManagerPlan, prioritize, and delegate work tasks to ensure the proper functioning of the departmentMaintain high customer service levelsImplement policies and proceduresAssist with complex challenges of the order processingMonitor accuracy of Shared Services team membersReceive payments for order changesIdentify and implement strategies to improve quality of service, productivity,



and profitabilityPrepare and deliver KPI analysis of CS teamCoordinate and manage customer service projects and initiativesIdentify and address staff training and coaching needsUpdate Daily ReportingCommunicate with local managersBackup support for all team functionsPromotes cooperation and commitment within a team to achieve goals and deliverablesOther duties as assigned by managementRoles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.What you need to succeedEXPERIENCERequired:Minimum 5 years of customer service experienceDesired:Experience with Job TrackerStone, industrial, and manufacturing industry experienceLANGUAGERequired:Proficient in EnglishKNOWLEDGERequired:Proficiency in Microsoft Office (Excel, Outlook, etc.)SKILLSRequired:Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environmentCustomer Service orientedStrong organizational and planning skills in a fast-paced environmentExcellent written and verbal communication skillsLeadership skillsQuick decision-making skills and ability to solve problemsWhat we do offer#J-*****-Ljbffr

📌 Customer Service Representative Toluca, Mx (Estado de México)
🏢 Cosentino Group
📍 Estado de México