Operations Guadalajara in person Full time Support
The point of contact between the system and its users: you review logs, handle incidents, prioritize with judgment and, when needed, step into the code. It is a broad entry point to grow inside the technical team.
The role
Triage incoming tickets: classify, respond, elevate
Support users in critical moments with a professional and empathetic tone
Read alerts, logs and deployment events to understand where an incident comes from
Fix simple bugs directly in the code, with the technical team alongside you
Must have
Judgment to prioritize incidents by their real impact
Technical curiosity about how systems work inside
Willingness to admit what you don't know and follow up
What you don't need
An advanced technical background
Coding from day one
What working here is like
What you build goes into products that operate real organizations. You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.
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📌 Product Monitoring And Support (Jalisco)
🏢 Nuvnext
📍 Jalisco