JOIN THE WE PARTNER TEAM: Elevate the Traveler & Business Partner Experience!
Are you passionate about customer excellence and fluent in English? Step into a high-impact hospitality and travel support role with clear career progression opportunities!
Key Responsibilities:
- B2C Support: Deliver end-to-end support to travelers before, during, and after their trips via multichannel communication (calls, chats, emails).
- B2B Coordination: Assist corporate partners, vendors, and operational teams, handling inquiries, complaints, and incident escalations through to full resolution.
- Proactive Follow-Ups: Conduct targeted outbound calls when necessary to resolve ongoing customer requests or operational incidents.
What We Offer:
- Base Salary: $13,****** MXN gross monthly salary + Monthly Performance Bonus up to $250 USD.
- Statutory Benefits: Full legal benefits from Day 1 (IMSS, INFONAVIT) + Paid Training.
- Perks: Referral bonus program,
modern and comfortable on-site amenities,
and internal career growth plans.
Requirements:
- Language: Advanced English (Fluent written and verbal English/Spanish communication).
- Experience: 1+ years in Customer Service.
- Technical Skills: Strong computer proficiency.
Schedule & Location:
- Shift Details: Rotational 9-hour shifts with 1.5 days off per week.
- Location: Cancún, Quintana Roo – Corporativo Malecón Las Américas (On-site job).
Apply now and launch your career in integral hospitality support!