Ref Number: Req_00158125Primary Location: Santa TeclaTime Type: Full timeWorkstyle: OnsiteCategory: Customer Experience (CX)Job posted byDescriptionPosition overview:We are seeking a detail-oriented Fraud Review Representative to analyze and investigate potential fraud alerts within our financial transaction system.Review and analyze alerts triggered by internal fraud prevention systemsAssess customer details, transactions, and patterns to identify potential fraudulent activityMake independent decisions on alert classifications:False positive determinationsCustomer Agreement violationsCases requiring further investigationConfirmed fraud casesCommunicate with customers to obtain additional documentationWrite detailed investigation narrativesConduct thorough investigations by gathering and analyzing information.Execute account deactivations and file Suspicious Activity Reports (SARs)Review various types of fraud including scams, unauthorized transactions, and compromised accountsLabel suspicious payments and es... as neededMeeting or exceeding all metrics in your current role or LOB for the last 3 months.Minimum of 95% attendanceMinimum of 1 year as an employee of TELUS International.Minimum of 6 months in current position and account.No active disciplinary processes.Schedule flexibility.Managing self developmentEmbracing technologyFocusing on customersGiving supportStrong oral/ written communication skills depending on channel supportedStrong knowledge of the product/ services being supportedAbility to manage multiple priorities and time effectivelyAbility to handle stressful situations calmly and professionallyKnowledge of transaction monitoring systems is a plusUnderstanding of various fraud typologies is a plusQualificationsBA/BS degree preferred,



preferably in business administration, Industrial Engineering, or related careers - DesirableEnglish - B1/B2Oral and written comprehensionAppropriate use of languageExperience with financial fraud detection and prevention - DesirableExperience with customer due diligence processes - DesirableWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.About CompanyTELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our integral reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.Equal Opportunity Employer StatementAll aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.#J-18808-Ljbffr

📌 Fraud Prevention Specialist (Backoffice) (Ciudad de México)
🏢 Telus Digital
📍 Ciudad de México