About the Role

Our client is seeking a proactive and detail-oriented Front-line Customer Service Agent to join their team in Ciudad Juárez, Chihuahua .

This role is essential for providing exceptional support to our diverse customer base.

You will be the primary point of contact, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience.

This position offers a Hybrid work arrangement, blending the benefits of in-office collaboration with the flexibility of remote work.

We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment.

Your ability to connect with customers and effectively solve their problems will be crucial to your success.

Join a company that values its employees and offers opportunities for growth and development in Ciudad Juárez, Chihuahua .

We believe in empowering our team members to deliver outstanding service and contribute to the overall success of the organization.

This role is a fantastic stepping stone for individuals looking to build a career in customer relations.

Key Responsibilities

- Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.

- Provide accurate information about products, services, and policies.

- Troubleshoot customer issues and provide effective solutions.





- Document all customer interactions and resolutions in the CRM system.

- Escalate complex issues to the appropriate departments when necessary.

- Identify opportunities to improve customer satisfaction and service processes.

- Meet or exceed individual and team performance metrics.

- Collaborate with team members to share best practices and support overall team goals.

Requirements

- Previous experience in customer service or a related field is preferred.

- Excellent communication and interpersonal skills in Spanish.

- Strong problem-solving and active listening abilities.

- Proficiency in using computers and common software applications.

- Ability to work effectively in a Hybrid environment, balancing remote and in-office tasks.

- High school diploma or equivalent required.

- Must be adaptable, patient, and customer-focused.

- Located in or willing to commute to Ciudad Juárez, Chihuahua .

Benefits

- Competitive annual salary of ** **.

- Hybrid work model for better work-life balance.

- Health, dental, and vision insurance.

- Paid training and ongoing professional development opportunities.

- A positive and team-oriented work culture.

- Opportunities for advancement within the company.

- Employee discounts and perks.

#J-18808-Ljbffr

📌 Agente De Servicio Al Cliente De Primera Línea (Chihuahua)
🏢 Placements24
📍 Chihuahua