Description Job Title: Behavioral Health Medical Virtual Assistant Position Type: Full-Time

Location:
Remote – Philippines or Latin America Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays Pay Rate: $5–$7 USD per hour Start Date: ASAP

About the Role
We are looking for an experienced Behavioral Health Medical Virtual Assistant to support a growing U.
S.-based psychiatry and mental health practice. In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients. This is a great opportunity for someone with previous psychiatry, behavioral health, or mental health experience who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for long-term stability and career growth.

Key Responsibilities
- Patient Calls: Answer inbound calls promptly and provide professional, compassionate patient support.
- Patient Intake & Scheduling: Coordinate new patient intake, schedule appointments, and maintain accurate patient information.
- Referral Management: Process incoming referrals and ensure timely follow-ups.
- No-Show Follow-Up: Contact no-show patients at least twice, send text reminders, and properly document all outreach.
- Insurance & Prior Authorizations: Verify insurance coverage and assist with prior authorization requests.
- New Patient Inquiries: Respond to new inquiries and referrals within 5 minutes as a critical performance expectation.
- Patient Support: Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member.
- Administrative Support:



Handle day-to-day front desk and general healthcare administrative tasks.
- Team Collaboration: Participate in daily Zoom meetings and work closely with the practice team.
- Patient Engagement: Comfortably address basic patient concerns or hesitations over the phone when needed. Performance Goals
- Maintain prompt and consistent response to incoming calls.
- Respond quickly to new patient inquiries and referrals.
- Improve patient attendance through consistent follow-ups and reminders.
- Support the practice's growth goal of reaching 100 patients per month.
- Maintain accurate and timely documentation of patient interactions. Requirements Requirements
- Previous experience in a psychiatry, behavioral health, or mental health practice is required.
- HIPAA trained/certified.
- Experience with healthcare administration, patient coordination, or medical front desk support.
- Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling.
- Strong spoken and written English communication skills.
- Excellent organization, attention to detail, critical thinking, and problem-solving skills.
- Consistent, accountable, and highly reliable.
- Experience using EHR systems; Valant experience is preferred but not required.
- Experience with CoverMyMeds and/or RingCentral is a plus.
- Comfortable learning new systems and adapting to changing workflows.




- Must be available to work during the required CST business hours. Nice to Have
- Spanish-English bilingual skills.
- Experience handling patient concerns, hesitations, or basic objections over the phone.
- Prior authorization and insurance verification experience. Experience & Background
- Medical degree or license is not required.
- Previous Virtual Assistant experience is preferred but not required.
- Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required. Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed) Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment. Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.
S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and b

📌 Behavioral Health Medical Virtual Assistant (México)
🏢 Winning Assistants
📍 México