Nielsen in Mexico is seeking a Shift Lead - Real Time Analyst to oversee on-shift performance of Call Center Agents and monitor sample throughput across automated dialer systems. You will balance real-time queue demands, maximize agent productivity, and ensure campaigns meet daily targets.
You will translate performance metrics into real-time adjustments and coaching, reassign agents across queues, and provide end-of-day production reports.
📌 Shift Lead, Real-Time Call Center Coach (Centro)
🏢 Nielsen
📍 Centro
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