• Manages the relationship with the assigned business/function and serves as the interface between the business and the IT organization on a regional and global basis

• Troubleshoot and resolve issues related to IT infrastructure located in the factory

• Maintain a flexible work schedule to coordinate support during non-working hours

• Develop Division/Region/function IT strategy and IT budget according to business strategy and alignment with IT governance and impacted CoEs

• Manages ongoing Business relationship management (incl. status and KPI reporting, escalations, budget topics)

• Identifying, evaluating and gathering business needs and determining solutions to business problems and/or options for improving business systems

• Ensuring the effective use of information systems to meet the needs of the business (heavy dependency on SAP capabilities and functions in a manufacturing and logistics setting)

• Providing consultancy for business challenges/situations – proactively engaging and participating in workshops and meetings with business stakeholders to identify where processes can be streamlined, automated or improved through IT tools and technology.

• Ongoing support of development activities and maintenance of tools

• Support BU functions with new process development / enhancement opportunities

• Living the ownership culture by taking responsibility as the IT demand manager for the EP Monterrey factories

• Support product owner to write user stories and prioritize strategic demands that generate the maximum value and productivity

• Seek opportunities to extract more value from the existing IT value centers, experts, and services that already exist





• Promote local ownership and usage of the existing tools through training and documentation

• Networking across the IT ecosystem to look for opportunities to benchmark best practices, reuse of existing IT services

• Leverages deep process know how of business process for consultancy of process owner

• Applies Technical Expertise on core technologies

• Leads and oversees business-initiated IT Projects/Change requests and monitors their delivery in quality, time and budget

• Acts as first point of contact for divisional Business Partner organizations for them to address global demands

• Drives and coordinates global demands/projects in close collaboration with the regional Business Partner organizations

• Manages internal and external software vendors and service providers, and associated contracts

· Provides direct leadership and coaching for local IT professionals, fostering a collaborative and high-performing team environment.

· Oversee day-to-day activities, professional development, and resource utilization for the local IT team, ensuring alignment with business objectives and IT strategy.

Key Partners

Measures of success

• Customer satisfaction

• Standardization and scalability of processes

• Process efficiency and productivity

Requirements and Competencies

• Background in technology in a manufacturing setting

• Experience with SAP functionality in manufacturing and logistics environment





• Strong communication skills, ability to collaborate internally at the factory as well as across cultures (US, Europe)

• Ability to manage, refine, and prioritize multiple demands

• Experience with infrastructure solution design, implementation, and service management

• IT architectural understanding/competence

• Spanish language required; English language skills required

• Value oriented and result driven

• IT demand engineering proficiency

• Mastering difficult situations and working under time and quality pressure

• At least 10 years of experience in working with business management

• General knowledge of IT technologies (infrastructure, applications, information security, ERP)

• Experience implementing off-the shelf third party solutions

• Understanding of SCRUM-agile methodologies

• Financial Analysis

• Network and relations, courage and candor, agility, vision and foresight, result oriented

• Collaboration, critical thinking, creativity, executive communication, effective presentations, proactivity qual Employment Opportunity Statement

Focus Activities • Manages the relationship with the assigned business/function and serves as the interface between the business and the IT organization on a regional and global basis • Troubleshoot and resolve issues related to IT infrastructure located in the factory • Maintain a adaptable work schedule to coordinate support during non-working hours • Develop Division/Region/function IT strategy and IT budget according to business strategy and alignment with IT governance and impacted CoEs • Manages ongoing Business relationship management (incl. status a

📌 Global IT Business Partner for Manufacturing (Monterrey)
🏢 Siemens
📍 Monterrey