Brady makes products that make the world a safer and smarter place. We are a general leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look.

Companies around the globe trust Brady because of our deep expertise and knowledge across a wide range of industries and applications, powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about .

Job Description What we need

The Senior Field Service Technician is responsible for performing installation, commissioning, maintenance, troubleshooting, and repair activities on equipment at customer sites. This role serves as a technical resource for field service operations, ensuring high standards of safety, quality, productivity, equipment reliability, and customer satisfaction.

The Senior Field Service Technician will provide both on-site and remote technical support, diagnose complex electrical and electronic issues, perform preventive and corrective maintenance, support equipment installations, and provide technical recommendations to customers and internal teams.

The ideal candidate is a hands-on technical professional with strong knowledge of electrical and electronic systems, hardware, software, networking, troubleshooting, and diagnostic tools,



combined with strong problem-solving, organizational, and customer communication skills. The role requires the ability to work independently at customer sites and travel within the assigned territory based on service needs.

What you'll be doing Technical Support & Troubleshooting:

Perform advanced troubleshooting of electrical and electronic equipment, execute complex repairs, identify root causes of recurring failures, and implement corrective actions. Provide remote and on-site technical support to customers and less experienced technicians, using service manuals, technical documentation, and diagnostic tools.

Installation & Commissioning:

Perform equipment and system installation, commissioning, configuration, and functional validation at customer sites. Conduct operational testing, calibration, and final adjustments to ensure equipment meets technical specifications and customer requirements before handover.

Preventive & Corrective Maintenance:

Perform preventive and corrective maintenance activities to minimize equipment downtime and maintain reliable operation. Identify and recommend technical improvements that increase equipment performance, reliability, and serviceability.

Customer Support & Training:

Maintain professional communication with internal and external customers, providing timely updates on service activities,



technical findings, and recommendations. Train customer operators and maintenance personnel and manage technical escalations with a strong focus on customer satisfaction.

Safety & Compliance:

Follow company and customer safety requirements, conduct risk assessments before performing field activities, properly use required Personal Protective Equipment (PPE), and comply with applicable quality, environmental, and safety procedures.

Documentation & Service Management:

Document service activities, diagnostics, corrective actions, and results while preparing accurate and timely technical reports. Maintain equipment service history and manage work orders through ERP, CRM, or Field Service Management systems.

Continuous Improvement:

Identify opportunities to improve service processes, productivity, equipment reliability, and technical support. Participate in continuous improvement and standardization initiatives and support the implementation of new technologies, tools, and service methodologies.

Travel & Regional Support:

Provide support for scheduled service activities and emergency calls at customer locations throughout the assigned territory, including travel on short notice based on business and customer requirements.

Inventory Management:

Maintain accurate inventory of assigned spare parts, tools, and consumables. Monitor inventory levels, request replenishment of critical components, and optimize inventory usage to minimize cost, obsolescence, and shortages that could impact customer operations.

Qualifications What you'll need to be successful: Required Qualifications:

Bachelor's degree in Electromechanical Engin

📌 Sr Field Service Technician (Villahermosa)
🏢 Brady
📍 Villahermosa