Canada Health Operations Team Manager
Do you thrive on building client relationships, innovating solutions, and interpreting data to drive impactful outcomes? Join Aon's Health Solutions team and help us deliver exceptional service to our clients every day
This is a full‐time hybrid role based in our Mexico City office, with the flexibility to work both virtually and from the office in line with Aon's Smart Working policy.
Aon is in the business of better decisions
As a Health Operations Team Manager, you will be a first‐line people leader responsible for a team of approximately 10–15 colleagues performing routine and defined tasks. You will guide your team using established policies, procedures, and standard ways of working to ensure consistent, high‐quality delivery.
Supervise day‐to‐day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring completion of tasks to required standards.
Manage daily and weekly workflows, prioritize tasks, and ensure your team meets short‐term operational targets (e.g., volume, productivity, quality, turnaround times).
Communicate performance updates, status reports and routine information clearly and accurately to stakeholders.
Provide feedback, coaching and support for development, while escalating more complex performance or people decisions to senior management as appropriate.




This role gives you the opportunity to build and lead a frontline delivery team within Aon's Integral Capability Center, directly impacting the quality and timeliness of services our Health Solutions clients receive. Unlike purely individual contributor roles, this position allows you to grow your leadership skills, develop people management capabilities, and play a key role in how we execute day‐to‐day operations for multiple business areas.
Team leadership experience, including supervising or coordinating a small team, allocating work, monitoring progress and supporting day‐to‐day performance.
Strong planning and organization skills, with the ability to manage daily and weekly workflows, prioritize tasks and ensure deadlines and service levels are met.
Results orientation and problem‐solving ability, with a track record of meeting short‐term operational targets and resolving straightforward issues using standard procedures.
Advanced conversational English skills (minimum C1 level), with the ability to participate in professional discussions and meetings with international stakeholders.
Comfort working with established processes, standard operating procedures, and policies, role‐modelling compliance for the team and adapting to new systems, processes and priorities as needed.
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📌 Canada Health Operations Team Manager (Ciudad de México)
🏢 Aon
📍 Ciudad de México