## hr global process expert mexico city - antara tower a - 5th floor - local office, ciudad de mexico, mexico apply now job id: r- date posted: 10/27/2026 team: hrlocation: méxico d. F., cdmx, mx## job description*job profile: hr global process expert (gpe)*reporting to: hr global process lead (gpl), global business services (gbs)*position summary*the global process expert is a senior process authority within people business services. This role leads the design, optimization, and governance of end-to-end pbs processes across regions, ensuring alignment to global standards, regulatory compliance, and business strategy. Acting as a strategic bridge between hr centers of excellence, hr technology, gbs operations, and regional stakeholders, the gpe drives process excellence, enabling scalability, automation, and an exceptional employee experience on a general scale.*key responsibilities* *process design & optimization* own the design, documentation, and continuous improvement of the end-to-end people business services process within the gbs/gg model.* develop and maintain global standard operating procedures (sops), process maps, and governance frameworks aligned to gcc network standards to ensure consistent, scalable execution.* apply process mining, benchmarking and best practices to identify optimization and automation opportunities.* drive simplification, standardization, and automation initiatives in partnership with hr technology and operations teams across gccs.* *stakeholder collaboration* partner with hr centers of excellence (co es), hr business partners, gbs operations and senior leadership to translate business requirements into effective, scalable processes.* act as the subject matter expert (sme) influencing and aligning stakeholders at senior levels, including coe leads, regional hr directors and gbs leadership.* facilitate workshops, knowledge-sharing sessions, and reverse shadowing to capture and embed best practices across the gccs.* *pbs transformation & digital roadmap* lead and support hr centralization and scope migration project into gccs,



from current-state assessment through go-live and stabilization.* collaborate with hris/it team to align process designs with system capabilities and digital transformation roadmaps.* support change management initiatives to drive adoption of new integrated processes.* champion a continuous improvement culture by fostering digital innovation, data-driven decision-making, and employee experience focus.*key deliverables* *pbs process architecture:* standard global process blueprints that define service lines scope, roles, controls, handoffs, and supporting technology.* *pbs process playbooks:* practical operating guides with sops, service ownership, governance routines, escalation paths, and performance expectations.* *pbs transformation roadmaps:* end-to-end operating model plans covering current-state review, future-state design, transition priorities, and digital implementation requirements.* *pbs improvement and innovation pipeline:* a prioritized list of process improvements, automation, and ai solutions based on service needs and business value.* *pbs process performance insights:* analysis of performance, and process flow using operational data to identify waste, bottlenecks, risks, and improvement opportunities.*qualifications & skills*education: bachelor’s degree in human resources, business administration, engineering, or operations related field; a master’s degree or process improvement certification is preferred. Experience:* 5–8 years of experience in hr operations, pbs, gbs, shared services, or global process management.* proven experience designing and standardizing end-to-end hr processes, sops, process maps, controls,



and governance routines.* experience supporting hr transformation, centralization, scope transitions, or operating model changes from assessment through implementation and stabilization.* experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.* experience partnering with hr centers of excellence, hr business partners, hr technology, gbs operations, and regional teams in a global environment.* exposure to hr platforms, workflow tools, automation, ai solutions, or process mining tools is preferred. Core skills and capabilities:* *hr process knowledge:* knowledge of end-to-end hire-to-retire processes, service delivery, and compliance.* *process improvement:* ability to design, standardize, simplify, and improve processes, operating models, sops, controls, and governance using structured problem-solving.* *digital, data, and ai:* ability to use data, performance measures, automation, ai, digital tools, and hr technology to identify improvement opportunities.* *transformation and change:* ability to set priorities, build roadmaps, and manage process implementation, projects, transitions, and organizational change.* *collaboration and communication:* ability to influence stakeholders, lead workshops, communicate clearly, and document processes across functions, regions, and levels. Behaviors:* uses data and sound judgment to solve problems, manage risks, and find simpler and better ways of working.* takes accountability, follows through on commitments, adapts to change, and delivers agreed outcomes.* builds strong partnerships, communicates clearly, and brings practical ideas that improve the employee and manager experience.## location(s)mexico city - antara tower a - 5th floor - local office*kraft heinz is an equal opportunity employer – underrepresented ethnic minority groups/women/veterans/individuals with disabilities/sexual orientation/gender identity and other protected classes*.*
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📌 Hr global process expert méxico d.f., cdmx, mx posted 7 hours ago (Ciudad de México)
🏢 Kraft Heinz
📍 Ciudad de México