successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to ucaa s and ccaa s cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.
qualifications
• 5+ years relevant experience working in uc and/or contact center environments (sbc, dial-plan, acd, ivr, wfm, call recording services)
• demonstrate a professional level understanding of uc and/or contact center design patterns for solutions with cisco, nice in contact, genesys and microsoft
• experience deploying and supporting nice in contact, cucm, ucce, web ex calling or other leading collaboration or contact center solutions
• proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions
• experience with global telecommunications providers sip trunking and tdm solutions and their regional routing and regulation requirements
• knowledge and experience with network infrastructure (qo s, routing, dhcp, dns and ability to packet capture/troubleshoot)
• understanding of security infrastructure with respect to implementing collaboration services (firewall, vpn, certificates, encryption, etc…)
• experience with project management methodologies (agile, sdlc, dev ops etc…)
• excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences
• must be self-starter with ability for deep independent work as well as collaboration with others in a distributed general team