- Be exceptional service – oriented Travel Counselor in order to satisfy our demanding clients. Prioritizes customer commitment and service as the most urgent and important aspect of own work,
- Enable the attend customers calls or emails for Online channel. Responsible for advice and guide customers on the website. Assistance to amends, change or cancel customers’ bookings.
- Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.
- Be multi – skill oriented and teamwork so that they would handle different processes.
- Achieve, keep and exceed our monthly productivity and quality goals.
- Ensure that bookings fulfillment is correctly and well documented in each reservation.
📌 Travel Operations Agent - Hybrid CDMX (Ciudad de México)
🏢 American Express
📍 Ciudad de México
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