About the Role

Our client is looking for a detail-oriented and customer-focused Analista de Reclamaciones (Seguros de Automóvil) to join their dedicated team in Puebla, Puebla . This role is fundamental in managing the claims process for auto insurance policies, ensuring timely and fair resolution for our policyholders. The idóneo candidate will possess excellent communication skills, a strong understanding of insurance claims procedures, and a compassionate approach to assisting customers during potentially stressful times. You will be responsible for investigating claims, evaluating coverage, negotiating settlements, and processing payments. This position offers a rewarding opportunity to contribute to a well-respected insurance company, working in a city rich with history and culture. We are seeking an individual who is organized, empathetic, and committed to providing exceptional service. Your role will be crucial in maintaining customer satisfaction and upholding the company's reputation for reliability and fairness.

Key Responsibilities

- Receive, review, and process auto insurance claims promptly and efficiently.
- Investigate claim details, gather necessary documentation, and verify policy coverage.
- Communicate effectively with policyholders, witnesses, and repair shops to obtain information.
- Assess damages and determine liability according to policy terms and legal requirements.
- Negotiate settlements with claimants and third parties within authorized limits.
- Process payments and manage claim files accurately.




- Identify potentially fraudulent claims and escalation them for further investigation.
- Ensure compliance with all relevant insurance regulations and company policies.
- Provide clear explanations of claim status and decisions to policyholders.
- Maintain high standards of customer service throughout the claims process.

Requirements

- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in insurance claims processing, particularly in auto insurance.
- Knowledge of auto insurance policies, coverage, and claims procedures.
- Strong analytical and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Proficiency in using claims management software and Microsoft Office Suite.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Fluency in Spanish.

Benefits

Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including medical, dental, and life insurance. Enjoy the convenience of remote work flexibility. Opportunities for professional development and advancement within the insurance industry. Work from your preferred location while contributing to a leading insurance provider. Join a supportive team environment that values dedication and customer care. Be part of a company that makes a difference in people's lives during challenging times.

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📌 Analista de Reclamaciones (Seguros de Automóvil) (Heroica Puebla de Zaragoza)
🏢 Placements24
📍 Heroica Puebla de Zaragoza