Job Description
What You Will Do
• Deliver exceptional customer support through video, phone, and chat as you assist customers with their tax returns. Your day may include troubleshooting software or connectivity issues, researching and addressing complex tax questions, or preparing tax returns.
• Use your tax preparation expertise and technical skills to provide a seamless, positive experience for every customer.
• Respond to customer issues promptly and professionally to ensure a positive experience.
• Accurately document all customer interactions and resolutions. Who You Are
• An Active PTIN and at least 2 years of professional experience preparing and filing individual (1040) tax returns using professional tax preparation software in a professional or retail environment.
• Technically proficient and comfortable navigating multiple systems, including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, and timekeeping platforms.
• Equipped with a dedicated workspace, personal computer for administrative tasks, and a hardwired Ethernet connection (satellite or Wi-Fi connections are not permitted). Location
• Guadalajara, Mexico city and Monterrey (Onsite)

📌 Tax Preparer (Ciudad de México)
🏢 Programming.Com
📍 Ciudad de México