Mexican Customs Operations Compliance Manager What you’ll be doing This position is responsible for providing specialized Mexican customs and trade regulatory compliance support to Southern Border (SB) Operations, business unit responsible for managing and delivering Mexican customs brokerage services through subcontracted customs brokers. As an internal support function within the Compliance Department, Operations Compliance Manager contributes to the regulatory quality of SB customs brokerage operations through technical guidance, compliance reviews, monitoring, training, and the development of internal compliance standards. The position focuses on three main areas: (1) providing customs regulatory guidance to SB Operations and its customers on matters directly related to active shipments; (2) assessing the customs regulatory compliance of subcontracted customs brokers through selective audits, regulatory requirements monitoring, and customs incidents follow-up; and (3) supporting internal regulatory compliance through operational reviews, training, and the development of standardized customs compliance criteria. What we can offer you
• Competitive salary, and benefits
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization
• Remote in Mexico City You will be responsible for
• Operational Trade Compliance Support Respond to Mexican customs and trade regulatory inquiries from SB Operations and its customers, on matters directly related to active shipments.
• Provide timely technical guidance on customs procedures, documentation, regulatory requirements, and other compliance matters affecting ongoing customs clearance transactions.
• Support SB Operations in assessing and addressing customs regulatory issues arising during active shipments.
• Identify and refer inquiries or requests outside the scope of active shipment regulatory support to Trade Compliance for appropriate evaluation, scoping, and billing.
• Customs Broker Oversight & Incident Management Establish and conduct risk-based, selective post-entry compliance audits of import and export transactions processed by subcontracted customs brokers, assessing declaration accuracy, supporting documentation, and adherence to applicable Mexican customs regulations.




• Verify that subcontracted customs brokers maintain applicable certifications and other regulatory or operational compliance requirements necessary to provide customs brokerage services in accordance with applicable laws and company requirements.
• Establish and maintain procedures for customs brokers to report customs-related incidents resulting from customs inspections.
• Assess and document customs incidents to identify potential causes, responsible parties, regulatory and financial exposure, and recommended corrective actions, coordinating appropriate follow-up and escalation with SB Operations, customs brokers, Legal, and other stakeholders, as applicable.
• Maintain records and monitor the status and resolution of customs incidents, including corrective and preventive actions assigned to the responsible parties.
• Internal Operations Compliance & Governance Conduct risk-based customs regulatory compliance reviews of SB Operations processes, including customs declaration data, supporting documentation, instructions provided to customs brokers, and related operational controls.
• Identify regulatory compliance gaps, recommend corrective and preventive measures, and monitor their implementation by the operational teams responsible.
• Develop and deliver periodic Mexican customs and trade compliance training to SB Operations personnel and communicate relevant regulatory changes affecting brokerage activities.
• Develop, maintain and update operational customs compliance playbook, incorporating established regulatory criteria, guidance, and relevant compliance practices.
• Provide regulatory compliance support for special operational projects, customer complaints, internal reviews, and other matters related to SB Operations' brokerage services.
• Reporting and Governance Develop and maintain periodic compliance reports and performance indicators covering audit results, customs incidents, regulatory exposure, corrective actions, inquiry management, and training activities.




• Identify recurring regulatory compliance risks and recommend improvements to strengthen the consistency and regulatory quality of customs brokerage services.
• Coordinate with relevant internal departments to support compliance initiatives and the implementation of recommended improvements, without assuming responsibility for operational execution.
• Perform other related duties and special projects assigned. Leadership Responsibilities
• Ability to manage working groups and direct reports
• Conduct performance evaluations for direct reports
• Hire and Terminate employees
• Assign tasks to team members
• Assists with training and guidance of direct reports
• Monitor work volumes of direct reports
• Supervise team members, conduct team meetings, monitor attendance, and work schedules What we need from you
• Bachelor’s degree in law, international business, international trade, or a related discipline.
• Minimum of ten (10( years of experience in Mexican import and export operations, including customs brokerage.
• Experience in auditing, quality control, or performance management of third-party service providers.
• Experience leading people or functions, with the ability to influence stakeholders at all levels.
• Experience handling customs incidents such as customs inspections, PAMAs, and fines is preferred.
• Experience within freight forwarding or intermediary brokerage environments is preferred.
• Strong knowledge of Mexican customs and foreign trade legislation, including PAMAs, non-tariff regulations and restrictions (RRNA) and customs clearance process.
• Understanding of customs broker (Agente Aduanal) responsibilities, customs inspection procedures, and the sanction process.
• Knowledge of audit methodology, risk-based sampling, and root cause analysis.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written and verbal communication skills, including drafting clear operational guidance and delivering training.
• Strong attention to detail and ability to manage multiple priorities.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Advanced English communication skills (written and verbal).
• Available to attend in-person team meetings once per month.
• Applicants must be located in Mexico.

📌 Mexican Customs Operations Compliance Manager (Ciudad de México)
🏢 Confidential
📍 Ciudad de México