Nielsen Holdings Plc is seeking a Shift Lead
- Real Time Analyst to oversee on-shift performance of Call Center Agents and optimize throughput across automated dialer systems. The role focuses on real-time queue management, agent productivity, and meeting daily and project targets through coaching and strategic adjustments. Responsibilities include monitoring performance in real time, reassigning agents across queues, coordinating pre-shift sampling, delivering coaching, and producing End-of-Day
📌 Real-Time Shift Lead: Call Center Performance Coach (Puerto Vallarta)
🏢 Nielsen Holdings
📍 Puerto Vallarta
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.