Concentrix in Mexico City Downtown is seeking a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPI targets are met through motivation and accountability.
You will monitor attendance, provide escalation support, lead team meetings, organize activities, and mentor staff while upholding company policies and values. This role requires strong leadership and excellent communication skills for continuous performance improvement.
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📌 Operations Team Lead, Call Center Coach & KPI Driver (Flexible Schedule) (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México
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