Job Description:

This role ensures comprehensive service through the efficient management of requests, case tracking, order processing, issue resolution, and coordination with local teams. Additionally, it assists in communicating commercial initiatives, manages financial documentation (invoicing and credit notes), and provides basic software support.

Job Requirements:

- Customer Service and Order Administration: Handle and follow up on requests, inquiries, and requirements from internal and external customers.
- Manage customer onboarding, updates, and maintenance within corporate ERP systems (SAP).
- Coordinate information regarding customers, orders, and deliveries with the Sales, Marketing, Warehouse, Logistics, and Finance departments.
- Process and track orders and sales orders within the relevant systems.
- Validate the correct application of authorized discounts, promotions, and commercial terms.
- Resolve issues, complaints, and requests related to orders, deliveries, and invoicing.
- Manage financial documentation such as invoices, credit notes, returns, and physical exchanges.
- Monitor compliance with established service levels and response times.

Warehouse Operational Support (Physical Activities)

Assist with order picking and physical preparation for customers.

Provide support for order delivery and dispatch in accordance with established operating procedures.

Participate in cycle counts to ensure physical stock accuracy.

Assist with general physical inventories and material control activities.

Collaborate on the physical validation of incoming and outgoing goods.

Assist in managing and requesting customs seals required for logistics operations.





Maintain order and document control regarding the physical movement of goods.

Collaborate with the warehouse and logistics team on operational activities that contribute to meeting service objectives.

Important: Warehouse and logistics activities focus on operational support and physical execution, without direct responsibility for transactions or records within specialized logistics systems.

Company Overview

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest general dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.

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📌 Junior Customer Service Representative (México)
🏢 Envista
📍 México