Responsibilities1.
Strategic Quality Engineering & TransformationOperating Model Modernization: Spearhead the transformation of E2E and UAT functions from reactive, manual testing into an automated, shift-left, and continuous quality ecosystem powered by modern test harnesses and AI-augmented testing capabilities.Testing Architecture & Standards: Define enterprise testing strategies, test design standards, and automation frameworks across complex multi-tier distributed architectures, microservices, and legacy core banking platforms.ROI & Value Realization: Model and track the Total Cost of Quality (CoQ), establishing quantifiable Return on Investment (ROI) metrics for test automation, cycle-time reduction, and defect prevention initiatives.2.
E2E & UAT Execution & Release GovernanceCross-Franchise Testing Leadership: Oversee comprehensive test planning, environment orchestration, data readiness, and test execution for large-scale, cross-franchise programs, regulatory initiatives, and client-facing digital releases.Shift-Left Collaboration: Partner closely with Technology Product Managers, Business Analysts, and Business Stakeholders to align functional acceptance criteria early in the lifecycle and establish robust UAT sign-off gates.Non-Functional & Integration Alignment: Integrate functional E2E tests with performance, resilience, security, and synthetic monitoring validations prior to production deployment.3.
Technical Mastery & Automation EnablementFramework & Tooling Leadership: Engage credibly at the architectural and code level on test frameworks (UI, API, Data, Mobile), CI/CD integration, service virtualization, and Test Data Management (TDM) tools.Risk-Based Automation Prioritization: Apply risk-based, data-driven prioritization models to identify high-value test automation candidates across complex integration flows.Defect Prevention & Observability: Drive systemic root-cause analysis (RCA) and leverage structured logs, telemetry, and observability dashboards to catch defects early and prevent recurrence.4.
Organization, People Leadership & Budget ManagementTalent Acquisition & Development: Recruit, build, inspire, and retain high-performing, diverse general quality engineering teams across multiple delivery hubs.Full Managerial Accountability: Lead performance management, compensation planning, talent reviews, coaching, career progression,



and succession planning.Capacity & Budget Oversight: Manage team capacity, resource allocation across projects, vendor partner engagements, infrastructure budgets, and budget-to-actuals change control.5.
Metrics, Reporting & Executive Stakeholder EngagementQuality Telemetry: Own and deliver executive-level quality dashboards and KPIs (e.g., automation coverage %, in-sprint automation index, defect containment ratio, mean time to detect/resolve, and release cycle duration).
Executive Communication: Translate complex quality and release risks into actionable business insights for senior technology executives, franchise business leaders, and governance boards.6.
Risk, Compliance & Control GovernanceRisk Mitigation: Proactively identify and mitigate operational, architectural, and delivery risks, demonstrating unwavering commitment to protecting the firm's reputation, client data, and assets.Regulatory & Audit Readiness: Ensure all testing artifacts, approvals, sign-offs, and audit trails strictly comply with internal technology standards, information security policies, and regulatory mandates.QualificationsExperience & Domain ExpertiseOverall Experience: 15+ years of progressive experience in Software Quality Engineering, Software Engineering, or Testing, with at least 10+ years in senior leadership/people management roles over globally distributed teams.Industry Background: Deep domain knowledge in Banking, Capital Markets, Wealth Management and other Financial Services, with proven exposure to core banking workflows, payment systems, trading platforms and regulatory reporting.Global Delivery Scope: Proven track record leading multi-regional E2E/UAT testing organizations and managing matrixed stakeholder relationships across time zones and business lines.Leadership & Management CapabilitiesChange Leadership: Demonstrated track record as a transformation catalyst who has successfully modernized legacy testing teams, overcame organizational inertia, and built consensus for engineering investments.Talent Stewardship:



Proven experience in building high-performing engineering cultures, upskilling functional testers to SDETs/QE engineers, and establishing clear accountability structures.Financial & Vendor Acumen: Extensive experience with resource modeling, Capex/Opex budget management, and managing strategic vendor/system integrator relationships.Technical & Tooling ProficiencyAutomation Frameworks: Strong technical depth in modern test automation frameworks and tools such as Playwright, Selenium, Cypress, Appium, RestAssured, Postman.CI/CD & DevOps Integration: Hands‐on experience integrating automated testing gates into enterprise CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, DevOps, AWS CodePipeline).
Test Management & Agile Tooling: Advanced expertise in Jira, Zephyr, Confluence.Data & Cloud Technologies: Experience with Test Data Management (TDM) tools, synthetic data generation, cloud infrastructure (AWS, or Azure), and modern database platforms (RDBMS, NoSQL, Kafka/event-driven architectures).
Performance & Observability (Preferred): Familiarity with performance testing platforms (e.g., JMeter, NeoLoad, Performance Center) and observability/logging platforms (e.g., Splunk, AppDynamics, Dynatrace, Prometheus/Grafana).
Education & CertificationsEducation: Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.Certifications (Desirable): ISTQB Advanced/Expert Level, Certified Agile Leader / Scrum Master, AWS/Azure Cloud Certifications, or DevOps/QE leadership accreditations.Job Family Group:TechnologyJob Family:Technology QualityTime Type:Full timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.SVP#LI-NS8 LinkedinCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 It Quality Group Manager (Xico)
🏢 Citigroup
📍 Xico