Concentrix is seeking a Sr. Quality Evaluator in Mexico City to monitor and evaluate calls, emails, and chats for adherence to quality standards.
You will contribute to program performance improvements by providing actionable insights and participating in calibration sessions with Quality, Delivery, and Client teams. The role requires delivering accurate evaluations, meeting productivity targets, and maintaining up-to-date knowledge of client products and service strategies.
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📌 Senior Quality Evaluator: Elevate Customer Experience (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México
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