Wipro Limited in Mexico City is seeking an experienced Desktop Support professional to resolve high-priority incidents, perform advanced troubleshooting, and ensure SLA compliance across technology domains.
You will analyze system performance trends, coordinate with stakeholders, and contribute to knowledge base while supporting disaster recovery exercises and ongoing service improvements.
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📌 It Incident & Sla Resolution Lead (Xico)
🏢 Wipro
📍 Xico
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