Strategic Collections ManagerWe're looking for an experienced Strategic Collections Manager to lead our early-stage collections operation.
You'll use data, effective strategies, and empathetic leadership to reduce delinquency and improve recovery.Key responsibilities- Develop collection strategies for different customer segments.
- Analyze portfolio performance and identify opportunities.
- Lead and coach a high-performing call center team.
- Manage escalated cases while protecting customer relationships and our brand.What you bring?
- Collections call center experience; leadership experience is a plus.
- Familiarity with CRM systems, predictive dialers, and collection software.
- Knowledge of Mexican financial regulations and ethical collection practices.
- Strong analytical and leadership skills.What we offer?
- Competitive salary- an uncapped recovery-based bonus- major medical and life insurance- grocery vouchers- and a savings fund.We are an equal opportunity employer.
Applying is free; we never charge fees during recruitment or onboarding.
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📌 Gerente De Recuperación De Portafolio Call Center (Xico)
🏢 Importante Empresa Del Sector
📍 Xico