Agilent seeks a Customer Service Invoicing Specialist to lead billing operations in Mexico, managing invoice generation, tax compliance, and the Shipped Not Invoiced portfolio. The role involves team leadership, cross-functional collaboration, and process improvement to optimize cash flow and customer satisfaction.
Responsibilities
Oversee accurate and timely invoice generation while ensuring compliance with Mexican tax and regulatory requirements
Lead analysis, reporting, and resolution of Shipped Not Invoiced portfolio to minimize revenue delays
Manage and develop a team responsible for billing operations, compliance, and process execution
Partner with Finance, Credit & Collections, Logistics, and Sales to resolve billing and invoicing issues




Drive process improvement and automation initiatives to strengthen operational efficiency and customer experience
Requirements
Fluent in English with strong verbal and written communication abilities
Expert knowledge of Mexican tax regulations, SAT, CFDI 4.0, and Anexo 20 standards
Proven experience in Billing Operations, Order-to-Cash, Accounts Receivable, or related areas
Demonstrated leadership experience managing, coaching, and developing teams
Strong working knowledge of SAP ECC, SAP CRM, and ERP systems in multinational environments
Advanced proficiency in Microsoft Excel, reporting tools, and data analysis
Experience managing SNI portfolios, invoicing controls, and revenue reporting

📌 Customer Service Invoicing Specialist (Xico)
🏢 Agilent
📍 Xico