About the Role

Our client, a popular family-friendly restaurant chain, is seeking a dedicated and energetic Shift Manager to join their team at their location in Tlalnepantla, State of Mexico. This role is critical in ensuring that every customer has a positive dining experience by maintaining high standards of service, cleanliness, and efficiency during their shift. You will be responsible for overseeing restaurant operations, leading the front-of-house and back-of-house teams, managing guest interactions, and ensuring all operational procedures are followed. The adecuado candidate is a proactive leader with excellent communication skills, a strong work ethic, and a genuine passion for customer satisfaction in the food and restaurant industry.

Key Responsibilities

- Supervise and manage all restaurant operations during assigned shifts, ensuring smooth service delivery.
- Lead and motivate front-of-house and back-of-house staff to provide exceptional customer service and efficient operations.
- Ensure adherence to all company policies, procedures, and brand standards.
- Handle customer inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Monitor food quality, presentation, and service timing.
- Manage staff scheduling, breaks, and task assignments to ensure adequate coverage and efficient workflow.
- Oversee opening and closing procedures for the shift,



including cash handling and reconciliation.
- Ensure the restaurant is clean, organized, and meets all health and safety regulations.
- Assist in training new team members on operational procedures and customer service standards.
- Contribute to a positive and cooperative work environment.

Requirements

- Previous experience in a supervisory or management role within the restaurant or hospitality industry.
- Proven ability to lead and motivate a team effectively.
- Strong customer service skills and a passion for creating positive guest experiences.
- Excellent communication and interpersonal abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic understanding of restaurant operations, including food safety and service standards.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent required; some college coursework is a plus.
- Proactive and detail-oriented with strong problem-solving skills.
- Experience with POS systems is beneficial.

Benefits

- Competitive hourly wage and potential for tips or bonuses.
- Opportunities for career growth and advancement within the company.
- Flexible scheduling options.
- Employee meal discounts.
- A positive and fast-paced work environment.
- Training and development programs to enhance skills.

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📌 Gerente de Turno de Restaurante con Énfasis en Servicio al Cliente (Tlalnepantla de Baz)
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📍 Tlalnepantla de Baz