Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword - it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceThe Employee Data Analyst is part of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience.
This role reports to Manager - Workday & Onboarding Data Ops and is critical to ensuring the success of our employees at Salesforce.Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation.
This person must be comfortable dealing with highly confidential matters.Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.What You'll Actually Be DoingProcess Manager Self-Service (MSS) for all kinds of transactions on WorkdayAudit Global work authorisation (GWA) for new hires and international transfersCase management - case triaging,



adhering to TAT, meet CSAT expectationsContract management and Background Investigation Process managementIdentify and Perform data audits to ensure meeting clean data requirementsSupport our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employeesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees and ManagersAct as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and general standardisation of key processes and transactions.Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experienceParticipate in testing (UAT) for Workday upgrades and rollout of new featuresOwn data integrity of all employee change transactions by following the outlined peer review/audit processEnsure compliance with audit requirements by completing work correctly and timelyProvide excellent customer service to employees using our customer service portal by resolving Tier 2 queriesLiaise effectively and collaboratively with stakeholders and other support teams to resolve issuesParticipation in projects such as M&A;, Geo Expansion,



and other roll outsWork collaboratively across a global Data Ops team to bring process optimisation ideasLead process transition activities to Data OpsYou're Our Person If.
..3-5 year's work experience in an HR Data Management or HR operations roleExperience with Workday or similar global HR SystemsMust have strong understanding of data integrity and data privacy requirementsExcellent verbal and written communication skills: concise, articulate, and confidentIntermediate to Advanced knowledge of ExcelProven ability to diagnose a problem, informed by data and lead correction effortsProven project management skillsExceptional customer service orientationAbility to prioritise competing priorities in a high-paced work environmentDrives results and is solutions-orientedAbility to maintain confidentiality in all aspects of job responsibilitiesExceptional time management, organisational, prioritisation and follow-up skillsWork effectively in a team environmentRequirements For Success:Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexityCommunication: Possess excellent presentation skills and comfort presenting to upper managementPriority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environmentCustomer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlinesDetail Oriented: Focus on data accuracy and system integrityTrust: Demonstrated ability to handle highly confidential dataUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life.
Our benefits a
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📌 Employee Success Operations Associate Analyst (Xico)
🏢 Salesforce
📍 Xico