## Service Desk Level 2 EngineerBewerben: Vor Ort: Guadalupe: Full time: Heute ausgeschrieben: R*****Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit general ****** Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen.
Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
**We ́re Hiring a Service Desk Level 2 Engineer in Guadalupe, NL!
** The Service Desk Engineer provides first-level technical support to internal users of computers, applications, mobile devices, printers, and network services.
The role manages incidents and service requests, deploys and maintains end-user technology, documents resolutions, and collaborates with other IT teams to restore service and deliver reliable user experience.
**Responsibilities:**· **Monitor the IT ticketing system and provide timely support for incidents, service requests, and basic project activities.
****· Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases.
**· Diagnose and resolve first-level hardware, software, Microsoft 365, Teams, OneDrive, Windows, printer, peripheral, mobile device, and connectivity issues; escalate complex cases when needed.
· Install, configure, deploy, maintain, and upgrade laptops, desktops, printers, scanners, mobile devices, and related software.
· **Assist with user accounts, permissions, and access using Active Directory and Microsoft Entra ID (Azure AD), following security and privacy requirements.
****· Support LAN, Wi-Fi, TCP/IP, VoIP, and endpoint connectivity in coordination with infrastructure teams.




**· Document troubleshooting steps and resolutions accurately in the ticketing system and contribute to knowledge sharing.
· Maintain accurate IT asset inventory and support equipment receiving, assignment, replacement, transfer, and disposal processes.
· Collaborate with local business teams and other IT support groups on upgrades, technology improvements, onboarding, office moves, and site projects.
· Provide professional, service-oriented support to technical and non-technical users, including visitors when required.
· Follow IT security, data protection, safety, and compliance practices and report recurring or security-related issues to the appropriate team.
**Qualifications:**· Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field; recent graduates are welcome to apply.
· **1 - 3 years of experience in IT support, service desk, desktop support, internship, or equivalent hands-on experience.
****· Working knowledge of Windows 11, Microsoft 365, computer hardware, printers, and peripheral devices.
****· Knowledge of LAN, Wi-Fi, TCP/IP, and network connectivity.
**· Hands-on troubleshooting and problem-solving skills.
· **Clear written and verbal communication skills in both Spanish and English**· Customer-service mindset, sense of urgency, accountability, and ability to work effectively in a team.
**Preferred Qualifications:**· **Familiarity with ServiceNow or another IT service management/ticketing tool.
****· Exposure to Active Directory, Microsoft Entra ID, Microsoft Intune, asset management, or endpoint management tools.
****· CompTIA A+, Network+, Microsoft, or ITIL Foundation certification or related coursework**.
· Experience supporting an office, manufacturing, maquiladora, or multi-site environment.
**Work Requirements:**· Ability to work on-site and move throughout office and manufacturing areas as required.
· Ability to occasionally lift and move computer equipment weighing up to 50 lb (approximately 23 kg).
· Willingness to travel up to 10% to support projects, training, or business operations.
#J-*****-Ljbffr

📌 Service Desk Level 2 Engineer (Chihuahua)
🏢 Xylem Water Solutions Netherlands
📍 Chihuahua