Nielsen Holdings Plc is seeking a Shift Lead - Real Time Analyst to oversee on-shift performance of Call Center Agents and optimize throughput across automated dialer systems. The role focuses on real-time queue management, agent productivity, and meeting daily and project targets through coaching and strategic adjustments.
Responsibilities include monitoring performance in real time, reassigning agents across queues, coordinating pre-shift sampling, delivering coaching, and producing End-of-Day
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📌 Real-Time Shift Lead: Call Center Performance Coach (Centro)
🏢 Nielsen Holdings
📍 Centro
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