At Atender we're looking for a Customer Support Agent in Mérida to join our team.Join Atender as a Customer Support AgentLocation: Mérida, MexicoStart Date: As soon as possibleEmployment: Full-timeAtender isn't just another outsourcing company: We're a people-first team on a mission to make customer support personal again.
We believe the best service starts with great people who are empowered, trusted, and motivated from within.
That's why we've built a company where work doesn't feel like a script, but a conversation; where leadership is built on trust and purpose.Our clients?
Ambitious, fast-growing companies across Europe who value meaningful customer relationships.Our team?
Driven, curious, and human-centered - just like you.The Role: What You'll Be DoingAs a Customer Service Agent at Atender, you'll be the first line of support for our clients' customers.
Whether through chat, email, or phone, you'll be solving real problems with empathy, curiosity,



and professionalism.You'll:Handle incoming inquiries and support tickets in a timely and thoughtful wayWork with a solution-oriented mindset and keep customer satisfaction top of mindCollaborate closely with your team and share insights for continuous improvementContribute to a great workplace cultureWhat We're Looking ForWe're not into micromanaging or checkbox cultures - we're into hiring great people and letting them shine.You are:Curious and proactive: You like to dig deeper to understand a customer's needsMore or less tech-savvy: You can quickly learn digital tools and platformsA great communicator: On the phone, in writing, or in personTeam-oriented: You believe in collaboration over competitionLanguage skills: You are fluent in EnglishLocated in Mérida or planning to move hereYou have a permit and visa to work in MexicoWhat You'll GetFull-time employment with a stable and fast-growing companyCompetitive salary and working conditionsTailored onboarding and trainingA hybrid work culture that offers flexibility and balance when possibleOpportunities to grow your role within the companyA social and supportive environment where people truly careA chance to be part of a movement that redefines the customer experience industryWhy should you apply?
Atender is built around trust-based leadership, intrinsic motivation, and the belief that people perform their best when they enjoy what they do.
We're headquartered in Málaga and collaborate with product-led European companies to deliver customer service that's anything but generic.We don't do cookie-cutter - we do human-first.Sounds like you?
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📌 Customer Support Agent In Mexico (Mérida)
🏢 Atender
📍 Mérida