At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions.
Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights.
Join us and be part of a dynamic environment where your skills and ideas make a real impact.Efficio is the world's largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East.
We're a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we're continuing to grow rapidly!
We are recruiting for our new Mexico City Office where you'll be joining a new team.
Consultants based in Mexico City will support clients in North America with opportunity to travel globally.
Our consultants provide adaptable support to clients whether it is a rapid assessment, short term savings realisation or embedding in a long-term partnership to deliver lasting and measurable value to clients.Due to theexpansionintoLatin/South America and projected growth in the US,we currently have an opportunity forahighly motivatedITprofessionalwithstrong technical knowledgeand aproven track record ofworking effectively in the region,understanding,andnavigatingthe culturalenvironment, whilst helping to drive and mature our IT infrastructure andITsupport inthe region.The focus of the role is tosupport, improve and maintain theITsystems and processes that arekeyto the effective operation of Efficio staff in the region and if required, acrossother regions and sites.
Following the structure,



policies and process set out by the IT Director and management team.To ensure the availability and security of all systems supporting the wider organisation as required to support Efficio in line with the IT and business strategy and objectives.Responsibilities include:Liaising with suppliersto support our technical supply chain in the regionOwnership of key infrastructure (i.E. Airtimeagreements,cloud services,core network)Respond to and diagnosenetworking issues with either the office network or employee machinesRespond to and diagnose major incidentsand any escalated issuesLead internal technical projectsthrough its complete lifecycle (inception to delivery)Ensure and help maintain security of dataand network accessJob RequirementsTo help deploy and maintain Efficio assets across the networkProvide local and remote ITsupport to user base – as required, where appropriateMaintain/adhere to policies, standards, and procedures – where appropriate suggest/advise changes/amendmentsMaintainAsset Register/Catalogue – ensuring informationiscurrentWork in line with agreed standards and processes relevant to the roleDevelop and improve processes relevant to the roleEnsure work is carried out in line with agreed SLA'sTo work in accordance with agreed delivery standards and documentation including ISO *****Train users in line with introduction of new solutionsandtechnologiesOn-board new joiners and off-board leaversKey CompetenciesMS Office 365 suite administrationMicrosoft Endpoint Manager/IntuneAzure Active DirectoryAzure ServicesSharePointSubscription Edition(preferable)Jira & Confluence (preferable)Proven working experience in enterprise/professional environmentEngaging,exceptional comms – verbal and writtenExcellent Customer Service/Client-facing skillsStrong problem-solving skills – creative,out of the box thinkingProven troubleshootingexperience–hardware/software issuesDesired experienceIT orBusiness-relateddegree or equivalentRelevant technical qualificationsAt least5years' relevant experience within a hands-on technical roleIdeally worked within a service delivery environmentConfident hands-on approach to IT Servicesgood communication skills both written and oralHigh level of commitment with a flexible, 'can do, will do' approachTeam playerSpanish speaker#J-*****-Ljbffr

📌 Senior Technical Lead (Xico)
🏢 Efficio
📍 Xico