Careers that change lives start here.
Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeThe Senior Customer Experience (CX) Specialist is responsible for analyzing and enhancing the customer experience throughout the entire customer journey by identifying pain points and improvement opportunities and supporting the design and implementation of initiatives that increase customer satisfaction, loyalty, and business value.A career at Medtronic is like no other.
We're purposeful.
We're committed.
And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.
This role is a flex work model in Mexico City.Responsibilities may include the following and other duties may be assigned:Map and analyze end-to-end customer journeys across multiple channels and touchpointsIdentify customer pain points and improvement opportunities based on qualitative and quantitative insightsSupport the design and implementation of initiatives aimed at enhancing the customer experienceAnalyze customer feedback data (e.G., NPS, customer surveys, and other feedback sources) to identify trends and actionable opportunitiesCollaborate with cross-functional teams, including Marketing, Sales, Digital, Operations, and Customer Support, to implement customer experience improvementsSupport the development, monitoring,



and reporting of customer experience KPIs and performance dashboardsFacilitate workshops and working sessions to gather insights and align stakeholders.Contribute to fostering a customer-centric culture across the organizationDocument customer journeys, processes, and customer experience best practicesRequired Knowledge and Experience:Bachelor's degree in business administration, Marketing, EngineeringThree or more years of experience in Customer Experience, Service Design, Market Insights, Consulting, or related areasFluent in EnglishExperience with customer journey mapping and customer research methodologiesKnowledge of CX metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), churn, Customer Lifetime Value (LTV), and customer feedback programsExperience with Customer Experience (CX) platforms, journey mapping frameworks, or service design methodologiesKnowledge of data analysis and visualization tools such as Microsoft Excel, Power BI, or TableauExperience facilitating workshops and conducting stakeholder interviewsExperience in healthcare, MedTech, or other highly regulated industries is advantageousPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
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📌 Senior Customer Experience (Cx) Specialist (Xico)
🏢 Medtronic
📍 Xico