Take ownership of customer orders once entered to ensure project is moving and on target to meet customer expectations.
This includes scheduling of installations, applicable training, warranty entitlement and timely invoicing for Dealer, Direct and Government Orders.Position Responsibilities:Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc.Closely monitor customer orders to ensure projects stay on time, complete various follow up items required and resolve any issues that may arise to ensure customer satisfactionEstablish relationships and collaboration with dedicated sales professionals, field project managers,



internal colleagues such as planner and logistics.Reviews/collects/ saves required FE Feedback to set up install base for warranty entitlement.Process invoice using proper revenue recognition guidelines when order shipsWork within multiple IT systems for order creation, scheduling, and equipment entitlementDirectly interface with customers within assigned territoryManage conflicting priorities, and the ability to resolve issues quicklyProcess trade in credits and returnsStrive for Perfect Order FulfillmentScheduling of demos equipment/rotation as neededRequired Skills & Education:Bachelor's or high school degree with demonstrated experience in related field4+ years of customer service experienceExceptional written and verbal communicationProfessional proficiency in English and SpanishAbility to professionally interact at multiple levels/departments within Carestream and external organizations.Excellent project management skills, good multitasking capacity and ability to prioritize projects and workloadProficiency with Excel, Word and Outlook#J-*****-Ljbffr

📌 Us&C Service And Install Coordinator (Jalisco)
🏢 Carestream Health
📍 Jalisco