Sovos is seeking a Junior Technical Support Specialist in Mexico to resolve complex technical issues for our SaaS platform.
The role bridges technology and customers, with a Wednesday–Sunday 8pm–3am schedule to support LATAM customers during critical hours.You will handle PostgreSQL-focused tickets, troubleshoot with AI-assisted tools, document interactions, and collaborate with development on escalations.
A strong foundation in databases, cloud, and multi-language support is expected.
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