This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Mexico. We are looking for an experienced and proactive Customer Success Manager to manage a portfolio of 30–45 accounts within the B2B SaaS industry. In this fully remote role, you will take ownership of the entire customer journey, from onboarding and relationship development to retention and contract renewals. You will work closely with key stakeholders, including VPs of Sales, Chief Revenue Officers, and other senior decision-makers, to ensure customers achieve measurable value. Your primary focus will be building strong relationships, maintaining account health, and securing long-term customer retention. You will leverage AI-powered tools and automation to streamline workflows, develop tailored success plans, and improve customer engagement. This is an opportunity to join a fast-paced, collaborative, and growth-oriented environment where initiative, adaptability, and execution are highly valued. n Accountabilities:
• Customer Onboarding: Manage the onboarding journey for new customers, including sending welcome communications, organizing kickoff calls, identifying customer objectives, mapping organizational structures, and introducing relevant stakeholders to available programs and resources.
• Relationship Management: Build and maintain strong relationships with key contacts across each account, from operational teams to executive decision-makers. Proactively develop stakeholder networks and secure introductions to additional contacts to strengthen account engagement.
• Customer Engagement: Maintain consistent communication throughout the year through personalized emails, strategic conversations, and regular account check-ins. Conduct approximately 3–6 meaningful calls per account annually, depending on the customer lifecycle stage.
• Success Planning: Develop and present AI-assisted Mutual Success Plans, ensuring alignment between customer objectives and available solutions. Review and update these plans approximately every 90 days to monitor progress and maintain engagement.
• Executive Relationship Development:



Establish regular communication with economic buyers and senior stakeholders, ensuring alignment on customer priorities, business objectives, and delivered value.
• Account Health and Retention: Monitor customer satisfaction, engagement, and account health to identify potential risks early. Develop and implement proactive intervention strategies to address challenges and protect customer relationships.
• Renewal Management: Own the end-to-end renewal process, from preparing and presenting renewal business cases to leading commercial discussions, negotiating pricing, and securing contract renewals.
• AI and Process Optimization: Use AI-powered tools, prompts, agents, and automations to improve account research, customer communication, success planning, business reviews, and renewal preparation.

Requirements:
• At least 3 years of experience in B2B SaaS Customer Success, with direct ownership of renewals across a defined portfolio of accounts.
• Demonstrated experience managing multiple customer relationships simultaneously and driving retention through structured engagement strategies.
• Confidence engaging senior revenue leaders, including VPs of Sales, Chief Revenue Officers, and Sales Enablement leaders, with the ability to communicate business insights and provide informed recommendations.
• Strong executive presence, with excellent written and verbal communication skills, the ability to build rapport, and a clear, direct, and concise communication style.
• Exceptional organizational and time-management skills, with the ability to manage multiple accounts, recurring 90-day engagement cycles, quarterly success plan updates, and renewal timelines.
• A self-sufficient and proactive mindset, with the ability to work independently, prioritize effectively, and thrive in a fast-paced remote environment.




• Practical AI proficiency, including experience building and using prompts, AI agents, skills, and automations to improve workflows and productivity.
• Experience using HubSpot as a CRM and system of record is required.
• Familiarity with Google Workspace and customer success or conversation intelligence platforms such as Sybill, Gong, or Chorus is an advantage.
• Willingness to work with AI tools such as Claude and internal customer intelligence platforms, with training provided where necessary.
• Native-level written and spoken English proficiency.
• Availability to work a full US business day aligned with Central Time.

Benefits:
• Competitive monthly salary ranging from $3,000 to $3,500 USD.
• 100% remote working arrangement, available to candidates based anywhere in Latin America.
• Paid holidays and paid time off (PTO).
• Opportunity to work with innovative AI-powered tools and develop practical AI automation skills.
• Exposure to growth-stage B2B SaaS companies and senior business leaders.
• Collaborative, fast-paced working environment that encourages autonomy, adaptability, and ownership.
• Opportunity to contribute directly to customer retention strategies and long-term business relationships. nHow Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

📌 Customer Success Manager (México)
🏢 Jobgether
📍 México